Features
Navigating the AI Revolution in Customer Care: Challenges and Opportunities
Customer care leaders are facing unprecedented challenges as they navigate the transition to AI-enabled service while meeting commercial targets and rising customer expectations. Despite technological advancements, many organizations struggle with performance, talent shortages, and high attrition rates...
Technology
Bain Capital Eyes SoftwareOne Acquisition Amidst Shareholder Turmoil
Bain Capital is reportedly considering a renewed bid for SoftwareOne Holding AG following the potential ousting of the Swiss company's board of directors. The founding shareholders, Daniel von Stockar, Beat Curti, and René Gilli, who previously collaborated with Bain Capital on a bid, aim to replace the board with their candidates at the sharehold
Healthcare
Navigating the Landscape of AI in Healthcare: Challenges and Strategies
Health executives grapple with the potential and risks of artificial intelligence (AI) and generative AI (GenAI) in healthcare, as highlighted by the EY CEO Outlook Pulse survey. The survey reveals that 66% of global healthcare CEOs recognize the need for more efforts in addressing the social, ethical, and criminal risks associated with the adoptio
Government
MTX Group Appoints Edwin Smith as VP of Election Solutions
Global technology consulting firm MTX Group has appointed Edwin Smith as Vice President of Election Solutions to fortify secure and accessible election systems. With over two decades of industry experience, Smith aims to revolutionize election office business processes and innovation by leveraging his expertise in election system product management